SHIPPING
Please note that during periods of extreme heat we will hold your order and notify you by email when it will be dispatched.
If there is a problem with your order please contact our Customer Service team via email, with a detailed description of the problem (with relevant photographs) at info@thecarobkitchen.com.au.
Alternatively you may call us on on +61 8 85564948.
Ideal storage conditions are between 15 and 25 degrees Celsius and out of direct sunlight. Please do not refrigerate.
DELIVERY
Delivery is available within Australia, United States and Canada.
All orders are dispatched within 3 business days of receiving the order.
Shipping within Australia is a flat fee of AUD $15.00. Australian orders over $130 will receive free shipping, automatically applied at checkout.
Shipping within United States and Canada will be calculated by weight at checkout.
Estimated delivery times
- Adelaide – 3-5 business days after dispatch
- Melbourne, Adelaide & Canberra – 3-7 business days after dispatch
- Brisbane, Hobart & Perth – 5-7 business days after dispatch
- Perth & Darwin – 5-10 business days after dispatch
- United States – 9-20 business days after dispatch
Delivery times are not guaranteed.
The Carob Kitchen is not responsible for lost mail once order has been placed in the care of Australia Post.
Please ensure any communication is put in the delivery notes for special delivery. For Example if no-one home please take to the Post Office.
All orders include tracking information which will be emailed to the address provided at checkout.
