SHIPPING
DUE TO COVID-19, PLEASE EXPECT DELAYS ON DELIVERIES.
Please note that during periods of extreme heat we will hold your order and notify you by email when it will be dispatched.
If there is a problem with your order please contact our Customer Service team Monday, Wednesday or Friday between 9.00am and 2.30pm on +61 8 85564948.
Alternatively you may email us with a detailed description of the problem (with relevant photographs) at info@thecarobkitchen.com.au.
Ideal storage conditions are between 15 and 25 degrees Celsius and out of direct sunlight. Please do not refrigerate.
DELIVERY
Delivery is available within Australia and United States only.
All orders are dispatched within 3 business days of receiving the order.
Shipping within Australia is a flat fee of AUD $15.00. Australian orders over $130 will receive free shipping, automatically applied at checkout.
Shipping within United States will be calculated by weight at checkout.
Estimated delivery times
- Adelaide – 3-5 business days after dispatch
- Melbourne, Adelaide & Canberra – 3-7 business days after dispatch
- Brisbane, Hobart & Perth – 5-7 business days after dispatch
- Perth & Darwin – 5-10 business days after dispatch
- United States – 9-20 business days after dispatch
Delivery times are not guaranteed.
The Carob Kitchen is not responsible for lost mail once order has been placed in the care of Australia Post.
All orders include tracking information which will be emailed to the address provided at checkout.
Christmas Deliveries | Last day to order for Christmas delivery
- Australia: Send Parcel Post by Saturday 12 December 2020.
- Australia: Send Express Post by Saturday 19 December 2020.
- USA: Monday 16 November 2020