Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Exchanges (if applicable)
We only replace items if they are defective or damaged. This does not include the melting of our carob milk range, shopper purchases this line at own risk. The Carob Kitchen will do it's best to hold back sending orders in extreme weather conditions to prevent damage. If you need to exchange it for the same item, send us an email at info@thecarobkitchen.com.au and send your item to: PO Box 167, WILLUNGA, South Australia, AU, 5172.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.

Shipping
To return your product, you should mail your product to: PO Box 167, WILLUNGA, South Australia, AU, 5172

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.